This Payment Policy sets out the deposit and withdrawal rules, processing times, limits, verification requirements, and related conditions that apply to all financial transactions made on lucky-booms.com. By making a deposit or requesting a withdrawal, you confirm that you have read and accept this policy in full. luckyboom is operated by MAIREKE LIMITADA (Costa Rica) and is licensed by the Anjouan Offshore Financial Authority.
luckyboom is committed to processing your funds accurately, promptly, and securely. All transactions are handled through the cashier, accessible once you are logged in to your account at lucky-booms.com. The limits, timelines, and conditions stated in this policy are fixed and published — they are not estimates and do not carry hidden "subject to change" provisos. Where a conflict arises between this policy and any other document on the site, this Payment Policy takes precedence for financial matters.
luckyboom accepts funds only from payment methods registered in your own name. Third-party deposits and withdrawals are strictly prohibited and will result in funds being returned and the account reviewed. By transacting with us, you confirm that you are the lawful owner of any payment method you use.
To make a deposit or request a withdrawal you must:
luckyboom operates primarily in Euro (€). Where alternative currency options are available at the cashier, amounts referenced throughout this policy in Euro apply equivalently in any supported currency at the prevailing exchange rate displayed at the time of the transaction. Currency conversion fees, if any, are displayed before you confirm a transaction.
The standard minimum deposit is €20. For the fifth welcome-package bonus deposit specifically, the minimum deposit is €40. These minimums apply per individual transaction; multiple deposits may be made in a session provided each meets the applicable minimum.
Deposits are credited to your luckyboom account balance as soon as the transaction is confirmed by the relevant payment provider. In the vast majority of cases this is instantaneous. If a deposit does not appear in your account within 30 minutes, please contact our support team via 24/7 live chat or at [email protected] with your transaction reference.
If you wish to claim a welcome-package bonus or any other deposit-linked promotion, you must activate the relevant bonus inside your account profile before completing the deposit. Bonuses cannot be applied retrospectively to a deposit that has already been processed. Full wagering and cashout conditions for each bonus are set out in our Bonus Policy.
luckyboom does not publish a fixed maximum single-deposit cap beyond the payment method limits imposed by the relevant provider. If you wish to set personal deposit limits as part of your responsible gaming commitments, please refer to Section 9 of this policy.
The minimum amount you may withdraw in a single request is €40. Requests below this threshold will not be processed.
| Period | Cap | Applies To |
|---|---|---|
| Weekly | €20,000 | All non-jackpot withdrawals |
| Monthly | €50,000 | All non-jackpot withdrawals |
| Jackpot wins | No cap | Progressive and fixed jackpot prizes fall entirely outside the above limits |
Amounts that exceed the weekly or monthly cap in a given period will be carried forward and processed in the next available period, unless an alternative arrangement is agreed in writing with our support team. Jackpot payouts are processed in full and are not subject to any instalment schedule by virtue of the caps above.
All withdrawal requests are reviewed and approved within two business days of submission, subject to satisfactory completion of any identity verification checks required at the time of the request. Business days are Monday to Friday, excluding public holidays. Once approved, the time for funds to reach your account depends on your chosen payment method and is governed by that provider's own processing schedule.
Players who install and use the luckyboom Progressive Web App (PWA) on iOS or Android benefit from a processing commitment that is even faster than the desktop version. The PWA is available to install directly from your mobile browser at lucky-booms.com at no additional cost.
Withdrawals must, in the first instance, be returned to the same payment method used to make the originating deposit, up to the value of that deposit. Any remaining balance above the deposit amount may be withdrawn via any method available to you in the cashier. This requirement exists to comply with anti-money laundering obligations and to protect the integrity of your account.
If you have an active bonus with an outstanding wagering requirement, you may not request a withdrawal of bonus funds or associated winnings until the wagering requirement is met. You may choose to forfeit an active bonus at any time through your account settings, but doing so will result in the bonus amount and any winnings derived from it being removed from your balance before any withdrawal is processed. Real-money balances that are clearly separate from a bonus balance are not affected by this restriction.
Withdrawals following completion of sport bonus wagering requirements are subject to separate caps depending on the specific offer claimed:
The applicable cap is stated within the terms of each individual sport promotion.
luckyboom supports a range of deposit and withdrawal methods accessible through the cashier. The full list of available options, together with any method-specific minimum or maximum amounts, applicable fees, and estimated processing times, is displayed at the cashier at the time of your transaction. The availability of any specific payment method may vary depending on your country of residence.
luckyboom does not charge internal processing fees on standard deposits or withdrawals; however, your payment provider or bank may apply their own charges, for which luckyboom accepts no responsibility. Any such charges will be deducted by the relevant provider and are outside our control.
luckyboom is obliged to verify the identity of its players in accordance with its licensing obligations under the Anjouan Offshore Financial Authority and applicable anti-money laundering standards. KYC verification protects you and the integrity of the platform.
Verification may be requested at the time of registration, before any withdrawal is processed, upon reaching certain cumulative transaction thresholds, or at any time luckyboom deems it necessary to comply with its regulatory obligations. We recommend completing verification proactively to avoid delays to your withdrawals.
You may be asked to provide any or all of the following:
Documents should be submitted through the verification section of your account or by sending them directly to [email protected]. Our team will review submitted documents and confirm the outcome as promptly as possible. Withdrawals will be held pending satisfactory verification and released promptly once verification is complete.
If you are unable or unwilling to provide the documentation requested, luckyboom reserves the right to withhold the processing of withdrawals, suspend your account, or close it entirely. In the event of account closure following failed verification, any funds standing to the credit of a verified real-money balance will be returned to you via the original deposit method, subject to compliance review.
All transactions on lucky-booms.com are subject to automated and manual monitoring for suspicious activity. luckyboom reserves the right to delay or decline any transaction where it has reasonable grounds to suspect fraud, money laundering, or any other unlawful activity. In such circumstances, luckyboom may be required by law to report the matter to the relevant authorities without notifying the account holder.
Bonus abuse, the use of multiple accounts, the use of payment methods not registered in your own name, and any attempt to circumvent withdrawal limits or verification procedures are all considered breaches of our Terms and Conditions and will be investigated accordingly. luckyboom reserves the right to withhold funds pending investigation in any such case.
Depositing funds for purposes other than genuine play — for example, to exploit currency conversion or to cycle funds through the cashier — is prohibited. luckyboom reserves the right to return deposits and close accounts where this is detected.
luckyboom is committed to promoting safe and responsible gambling. The following financial self-limitation tools are available to all registered players:
To apply any of these tools, visit the responsible gaming section of your account or contact our support team via 24/7 live chat or at [email protected]. Increases to existing limits are subject to a cooling-off period before they take effect; reductions take effect immediately.
If you believe your gambling is causing harm, we encourage you to make use of these tools and to seek support from an independent organisation. Increases to deposit or loss limits will not be processed where luckyboom has reason to believe a player may be at risk of harm.
Rakeback earned through the luckyboom rakeback ladder is credited directly to your real money balance after each session with no wagering requirement attached. Rakeback begins at Volt Class 1 — the very first loyalty level — with no threshold to reach before you start earning. This means rakeback payments are immediately withdrawable, subject to the standard withdrawal conditions set out in Section 5 of this policy.
Cashback offered through the VIP Club or promotional cashback offers is similarly credited as real money with no conditions, unless the specific promotion states otherwise. The applicable cashback percentage, maximum cashback amount, and any conditions will be stated in the relevant promotion or VIP tier description.
Winnings generated from free spins awarded as part of the welcome package or any other promotion are subject to the following financial limits:
Winnings above these caps will not be credited and cannot be withdrawn. Any amount within the applicable cap is subject to the wagering requirement of the relevant bonus before it becomes withdrawable.
If you believe a deposit has not been credited, a withdrawal has not been received, or any transaction has been processed incorrectly, please contact our support team as soon as possible via 24/7 live chat or at [email protected], providing your account details, the transaction date and amount, and any reference number supplied by your payment provider.
luckyboom will investigate all reported discrepancies and respond within a reasonable timeframe. In the event of a technical error resulting in an incorrect credit or debit to your account, luckyboom reserves the right to correct the error regardless of whether it was to your benefit or detriment. Where funds have been credited in error, luckyboom may deduct the relevant amount from your balance without prior notice.
luckyboom accepts no liability for losses arising from delays caused by third-party payment providers, banking institutions, or network failures outside our control.
luckyboom reserves the right to amend this Payment Policy at any time. Where changes are material, reasonable notice will be provided via the site or by direct communication to your registered email address. Continued use of the cashier following any such amendment constitutes acceptance of the updated policy. The current version of this Payment Policy is always available at lucky-booms.com.
For any queries relating to deposits, withdrawals, verification, or any other payment matter, please contact the luckyboom support team:
Our support team is available around the clock and will aim to resolve your query as efficiently as possible.
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